Data Deletion Instructions

Your right to delete your data

Under POPIA (South Africa), GDPR (EU), and our own commitments, you can request that Ordaily delete all personal data we hold about you. This applies to anyone who has used Ordaily directly, anyone who has had a conversation with one of our customers via Ordaily, or anyone whose contact details ended up in our system through email, calendar, or meeting integrations.

How to request deletion

The fastest way to remove your data is to email us at help@ordaily.ai with the subject line “Data deletion request”.

Include in the body:

• Your full name
• The email address(es) you want deleted
• Any phone numbers (WhatsApp) associated with your data
• The Ordaily customer you interacted with, if relevant

We confirm receipt within two business days and complete the deletion within 30 days, which matches POPIA and GDPR requirements. You will receive a final email confirming what was deleted and what (if anything) was retained for legitimate legal reasons (for example, accounting records under South African tax law).

What gets deleted

• Your contact record and any notes about you
• Email content where you were the sender or recipient
• WhatsApp messages exchanged with you
• Meeting transcripts mentioning you
• Any AI-generated summaries or memory entries referring to you
• Audit logs that personally identify you (anonymised retention only)

For Ordaily customers (account holders)

If you hold an Ordaily account and want to delete your entire account (not just specific records), email help@ordaily.ai with the subject line “Close my account”. We will delete the entire account database, including all imported emails, calendar events, meetings, contacts, Brain entries, and integrations, within 30 days. You may also export everything before deletion if you ask.

Third-party data processors

We use Anthropic (Claude), OpenAI (Whisper / TTS), ElevenLabs (TTS), and Meta (WhatsApp Cloud API) as data processors. When we delete your data, we also send deletion requests to these processors via their respective APIs. Their independent retention windows may extend up to 30 additional days beyond ours, after which they confirm deletion under their own published privacy policies.

If you need help

If you do not receive a confirmation email within two business days, or if you have any other questions about how Ordaily handles your data, contact our Data Protection Officer at help@ordaily.ai.

You can also lodge a complaint with the South African Information Regulator at inforegulator.org.za.